Privacy Policy

1. Data we collect

Depending on how you use PetsZone, we may collect:

• •Account: email, first name, last name, city, password (stored encrypted) and, optionally, a profile photo.
• •Your pets: names, species, breeds, birth dates, photos and other details you add.
• •Location: your city, and — only if you allow it — your approximate location for nearby lost-pet alerts.
• •Content: posts, comments, reactions, mentions, reposts, adoption listings and lost-pet reports.
• •Messaging: the content of your conversations and the attachments (photos, voice messages, files) you exchange.
• •Orders & delivery: products and QR bracelets ordered, delivery address and phone. Payment is on delivery — no banking data is stored on our servers.
• •Vets: professional information provided when applying for a vet account (clinic, schedule, gallery, contact).
• •Technical data: device type, IP address and push notification token (to send you notifications).

2. How we use your data

Your data is used solely to operate PetsZone:

• •Provide features: profile, pets, feed, vet search, adoption, lost pets, shop and messaging.
• •Process and deliver your product and QR-bracelet orders.
• •Send notifications (push) and emails (account verification, password reset, order updates, newsletter if you subscribed).
• •Keep the platform safe: moderation, handling reports, and preventing abuse and fraud.

3. QR bracelets & privacy

When a QR bracelet is scanned, whoever finds your pet sees its profile and how to reach you, so you can be reunited. The code stays hidden until the order is approved, and you’re alerted on every scan. Only put information on the profile that you’re comfortable making visible.

4. Notifications and emails

Push notifications are delivered through Google’s Firebase Cloud Messaging. Emails (verification, reset, orders, newsletter) are sent via our email provider. You can manage notification preferences in the app and unsubscribe from the newsletter at any time.

5. Data sharing

We never sell your data. We share it only when necessary:

• •With the courier, to deliver your orders (name, address, phone).
• •With the vet you choose to contact.
• •With people who scan your pet’s QR bracelet (the pet’s public profile).
• •With our technical providers (hosting, Firebase for notifications, email service) acting on our behalf.
• •With authorities, where required by law.

6. Cookies

We use a session cookie (authentication) and preference cookies (light/dark theme, language). We do not use third-party advertising cookies.

7. Retention and security

Your data is kept while your account is active. Passwords are encrypted and traffic is protected with HTTPS. We apply reasonable measures to protect your information, though no system can be guaranteed fully secure.

8. Minors

PetsZone is intended for adults, or minors with the consent of a parent or guardian.

9. Your rights

In line with Tunisian personal data protection law (organic law no. 2004-63), you have the right to access, correct, object to and delete your data. To exercise these rights or delete your account, email us at contact@petszonee.com.

10. Changes

This policy may be updated. If we make a significant change, we’ll let you know through the platform.

11. Contact

For any data-related question: contact@petszonee.com.